92r Privacy Policy

1. Who We Are (Data Controller)

92r operates the online casino and sports betting platform accessible at 92r.one (the "Platform"). For the purposes of this Privacy Policy, 92r acts as the data controller in respect of the personal information collected from users of the Platform. References to "92r", "we", "us", or "our" in this document refer to the operating entity behind the 92r platform. If you have questions about our data practices, please contact us at the details provided in Section 13.

2. Personal Data We Collect

92r collects personal data from you in several ways. The categories of data we collect and the primary collection method for each are summarised below:

Where 92r requires identity verification documents (such as a CNIC, passport, or proof of address), these are collected to comply with applicable Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. Providing these documents is a condition of full account operation, including the ability to withdraw funds.

3. How We Use Your Personal Data

92r processes your personal data for the following purposes:

• Account management: Creating and maintaining your 92r account, authenticating your identity on login, and providing you access to platform features.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card networks.
• Regulatory compliance: Fulfilling KYC, AML, and responsible gaming obligations, including age verification and player protection duties.
• Responsible gaming: Monitoring account activity to identify potentially problematic gambling patterns and to administer self-exclusion and limit-setting tools.
• Customer support: Responding to your queries, complaints, and requests submitted via email or Live Chat.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent activity, and abuse of the platform, including duplicate account detection.
• Platform improvement: Analysing aggregated usage data to improve game selection, platform performance, and user experience – particularly for Pakistani users.
• Marketing communications: Sending you promotional offers and bonus notifications where you have not opted out. You may opt out at any time from your account notification settings.

4. Legal Basis for Processing

92r processes your personal data on the following legal bases as applicable:

• Contractual necessity: Processing required to provide you with the services described in the 92r Terms & Conditions, including account management and transaction processing.
• Legal obligation: Processing required to comply with applicable KYC, AML, and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the 92r platform – where these interests are not overridden by your privacy rights.
• Consent: Marketing communications and non-essential cookies, where your consent has been obtained and may be withdrawn at any time.

5. Sharing Your Personal Data

92r does not sell your personal data to third parties. We may share your information with the following categories of recipients only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, and USDT payment processors, for the purpose of executing your deposit and withdrawal requests.
• Game providers: Licensed game studios such as Pragmatic Play, Microgaming, NetEnt, and Evolution Gaming receive session tokens and game-relevant data to deliver certified game content. They do not receive your full identity or financial details.
• Identity verification services: Third-party KYC/AML compliance partners who assist in verifying your identity documents in accordance with regulatory requirements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or licensing authority request, 92r may disclose your information to competent authorities.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the 92r business, your data may be transferred to the acquiring entity subject to equivalent privacy protections.

All third-party service providers are contractually required to process your data only as directed by 92r and in accordance with applicable data protection standards.

6. Cookies & Tracking Technologies

92r uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies: Session authentication tokens, security cookies, and load-balancing cookies required for the Platform to function. These cannot be disabled.
• Functional cookies: Cookies that remember your preferences such as language and display settings, so you do not need to re-enter them each session.
• Analytics cookies: Aggregated, anonymised data about how Pakistani users navigate the 92r platform, used to improve site structure and game discovery.
• Marketing cookies: Used to deliver relevant promotional content within the 92r platform. These require your consent and may be declined.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the 92r platform.

7. Data Retention

92r retains your personal data for as long as is necessary for the purposes described in this policy, and in accordance with applicable legal and regulatory retention requirements. Specific retention periods include:

• Account and identity data: retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to comply with AML and regulatory obligations.
• Transaction records: retained for a minimum of five (5) years from the date of the relevant transaction.
• Support communications: retained for two (2) years from the date of the relevant interaction.
• Technical logs: retained for twelve (12) months on a rolling basis for security and fraud prevention purposes.

After applicable retention periods, personal data is securely deleted or anonymised such that it can no longer be associated with any individual.

8. Data Security

92r implements technical and organisational security measures proportionate to the risk posed by the processing of your personal data. Key security measures in place include:

• TLS/HTTPS encryption on all pages and API connections.
• Password hashing using industry-standard algorithms (your password is never stored in plain text or retrievable by 92r staff).
• Two-factor authentication (OTP to registered Pakistani mobile number) available to all account holders.
• Access controls limiting internal staff access to personal data on a need-to-know basis.
• Regular security assessments of the platform infrastructure.
• Automatic session timeout after a period of inactivity.

In the event of a personal data breach that is likely to result in risk to your rights and freedoms, 92r will notify affected users and relevant authorities in accordance with applicable legal requirements.

9. International Data Transfers

Some of 92r's service providers and game studio partners are located outside Pakistan. Where your personal data is transferred internationally, 92r ensures that adequate safeguards are in place, including contractual data processing agreements that require the recipient to protect your data to a standard consistent with this Privacy Policy. By using 92r and accepting these terms, you acknowledge that your data may be processed in countries outside Pakistan where data protection laws may differ.

10. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 92r:

• Right of access: Request a copy of the personal data 92r holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where we no longer have a legal basis to retain it. Note that some data must be retained for regulatory compliance and cannot be deleted on request.
• Right to restriction: Request that 92r restrict processing of your data in certain circumstances.
• Right to portability: Request your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing emails), withdraw that consent at any time via your account notification settings.

To exercise any of these rights, please contact 92r at the details in Section 13. We will respond to verified requests within 30 days.

11. Children's Privacy

The 92r platform is strictly for adults aged 18 and above. 18+ 92r does not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will immediately suspend the relevant account and delete the associated personal data. If you believe that a person under 18 has registered an account at 92r, please contact our support team immediately.

12. Changes to This Privacy Policy

92r reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or the services we provide. Material changes will be communicated to registered users via email notification or a prominent in-platform alert at least seven (7) days before the updated policy takes effect. Your continued use of the 92r platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. The date of the most recent update is displayed at the top of this page.

13. Contact Us – Data & Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or have a concern about how 92r has handled your personal data, please contact our support team:

• Email: [email protected] (plain text – not a clickable link)
• Live Chat: Available within the 92r platform to logged-in users during Pakistan Standard Time support hours.

Please include "Privacy Request" in the subject line of your email and provide sufficient information to allow us to identify your account and verify your identity before responding. 92r aims to acknowledge privacy enquiries within 5 business days and to resolve them fully within 30 calendar days.